Little Blossoms Childminding. If you have a complaint about any aspect of my care of your child, then please speak to me about it, and hopefully we can resolve it amicably.
If a parental complaint relates to one of the National Standards, it is my mandatory requirement for me to investigate the complaint, take necessary action and tell the parent the outcome of my findings.
I will make a record of the complaint on an Ofsted approved form.
The complaints record will include information on:
- The nature of the complaint.
- How I dealt with the complaint
- Any actions taken or proposed as a result of my findings.
- Whether the parent has been provided with an account of the findings and any action taken within 28 days of the complaint being made.
I aim to deal with any complaint swiftly and reasonably.
If you wish to make a formal complaint against me, then you may contact OFSTED, who are responsible for my registration as a childminder. This will be referred back to me to investigate, unless there are exceptional circumstances such as a child protection issue, which Ofsted will refer to the appropriate agency.
OFSTED will NOT deal with any contractual complaints, only complaints relating to the way I care for your child.
OFSTED can be contacted on : 0300 123 1231
Their address is :-
Early Years
OFSTED
National Business Unit
Royal Exchange Buildings
St Ann’ Square
Manchester
M2 7LA